Payment and Refund Policy

1. Payment Methods Accepted:

• EVANIH accepts payments through various methods including Paytm, PhonePe, UPI, Net banking, Debit/Credit Card, and EMI (for selected premium courses) In the name of Shri SharikaEducation & Hospitality Pvt Ltd.

2. Payment Procedure:

• Users can choose their preferred payment method at the checkout.
• For EMI options, users need to select the course eligible for EMI and follow the instructions provided during the checkout process.
• Payment transactions are securely processed through EVANIH’s payment gateway partners.

3. EMI Options:

• EMI options are available for selected premium courses to provide users with flexibility in payment.
• Users opting for EMI need to adhere to the terms and conditions set by the EMI provider.
• The availability of EMI options may vary depending on the course and current promotional offers.

4. Refund Eligibility:

• Refunds are applicable under specific circumstances as outlined below:
• Duplicate payment made by the user for the same course or subscription.
• Technical issues resulting in the inability to access the course content despite reasonable attempts to resolve them.
• Dissatisfaction with the course content or quality, subject to the terms and conditions outlined in the Satisfaction Guarantee Policy.

5. Refund Procedure:

• Users are required to contact EVANIH’s customer support team within 30 days of the transaction date to request a refund.
• Refund requests must be accompanied by relevant details such as transaction ID, payment method used, and reasons for requesting a refund.
• The customer support team will assess each request on a case-by-case basis and may require additional information or verification before processing the refund.
• Refunds will be processed using the original payment method within a reasonable timeframe, typically within 9-15 business days from the approval of the refund request.

6. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
• Course materials that have been downloaded or accessed.
• Subscription fees for periods already utilized.
• Any discounts or promotional offers applied at the time of purchase.

7. Amendments to the Payment and Refund Policy:

• EVANIH reserves the right to amend or update this policy at any time without prior notice. Users are encouraged to review the policy periodically for any changes.

8. Contact Information:

For payment inquiries or refund requests, users can contact EVANIH’s customer support team on WhatsApp Number: +91 9311237920    hospitality24@e-vanih.com

Please note that this payment and refund policy is subject to the terms and conditions set forth by EVANIH and may be updated or revised as necessary.