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Payment and Refund Policy of EVANIH

1. Payment Methods Accepted:

  • EVANIH accepts payments through various methods including Paytm, PhonePe, UPI, Net banking, Debit/Credit Card, and EMI (for selected premium courses) In the name of Shri Sharika Education & Hospitality Pvt Ltd.
  • 2. Payment Procedure:

    • Users can choose their preferred payment method at the checkout.
    • For EMI options, users need to select the course eligible for EMI and follow the instructions provided during the checkout process.
    • • Payment transactions are securely processed through EVANIH's payment gateway partners.

    3. EMI Options:

    • • EMI options are available for selected premium courses to provide users with flexibility in payment.
    • • Users opting for EMI need to adhere to the terms and conditions set by the EMI provider.
    • • The availability of EMI options may vary depending on the course and current promotional offers.

    4. Refund Eligibility:

    • Refunds are applicable under specific circumstances as outlined below:

    • • Duplicate payment made by the user for the same course or subscription.
    • • Technical issues resulting in the inability to access the course content despite reasonable attempts to resolve them.
    • • Dissatisfaction with the course content or quality, subject to the terms and conditions outlined in the Satisfaction Guarantee Policy.

    5. Refund Procedure:

    • • Users are required to contact EVANIH's customer support team within 30 days of the transaction date to request a refund.
    • • Refund requests must be accompanied by relevant details such as transaction ID, payment method used, and reasons for requesting a refund.
    • • The customer support team will assess each request on a case-by-case basis and may require additional information or verification before processing the refund.
    • • Refunds will be processed using the original payment method within a reasonable timeframe, typically within 9-15 business days from the approval of the refund request.

    6. Non-Refundable Items:

    • Certain items may not be eligible for refunds, including:

  • • Course materials that have been downloaded or accessed.
  • • Subscription fees for periods already utilized.
  • • Any discounts or promotional offers applied at the time of purchase.
  • 7. Amendments to the Payment and Refund Policy:

  • • EVANIH reserves the right to amend or update this policy at any time without prior notice. Users are encouraged to review the policy periodically for any changes.
  • 8. Contact Information:

    For payment inquiries or refund requests, users can contact EVANIH's customer support team on WhatsApp Number: +91 9311237920 hospitality24@e-vanih.com